UNBOXING MANDATE

Thank you for choosing Qarinah! To ensure a smooth experience and protect the integrity of our products, please follow these guidelines when you receive your package:

UNBOXING REQUIREMENTS:

Video Documentation:

• Record an unboxing video on the same day your package is delivered.
• Ensure the package is completely sealed before starting the unboxing.

VIDEO CONTENT NEEDED:

360-Degree View: Capture a 360-degree video of the sealed PU bag, including your order slip with your details.

Unboxing Process:

• Begin with a clear shot of cutting open the package.
• Remove the box, showing its contents, including any protective pouches.
• Finally, reveal the product itself.

Lighting & Quality: Ensure the video is well-lit and filmed in a single take. Avoid editing or stitching multiple clips together.

CLAIMS AND SUBMISSION:

Any claims regarding the condition of the items must include this unboxing video. Claims without video evidence will not be accepted.

Send the video to us via email on the same day you receive your parcel. We will verify the submission based on tracking details.

 

IMPORTANT:

Qarinah reserves the right to accept or deny any claims based on the provided video documentation. This system is designed to ensure that both you and Qarinah have a clear understanding of your order, allowing us to address any issues effectively.

Thank you for your cooperation!

Best regards,
Team Qarinah